SurroundNet
At the centre

SurroundNet: one source of truth for your digital estate

One platform that discovers everything in your estate — network, cloud and containers — and wraps it in the people, processes, finance and compliance that run it. People call it a CMDB, an RMM, a PSA and more. Here is what is behind those terms, in plain English.

One platform instead of a stack

The tools you juggle today, on one record

Most IT teams and MSPs run a stack, each tool with its own copy of the truth. SurroundNet brings them onto one record — and connects to the remote-management tool you already run instead of replacing it.

Separate tools
  • Asset spreadsheets
  • A separate CMDB
  • Discovery scanners
  • PSA
  • Ticketing tool
  • Project tool
  • Time sheets
  • Billing spreadsheets
  • Compliance spreadsheets
  • Document and SOP stores
  • Budgeting spreadsheets
  • Licence tracker
  • IP address spreadsheets
SurroundNet One source of truth: discovered automatically, changed only through process, audited end to end.
Connected, not replaced Your RMM tool SurroundNet listens to its alerts and turns them into tickets on the record.

Works alongside, by design: your endpoint security and SIEM, password vault and backup product. SurroundNet knows, proves and responds; it doesn't replace security tooling.

What SurroundNet does

Everyday names first, industry terms after

Each block says what it does for you and what it replaces or joins. Anything not built yet is marked “Coming next”.

Know what you have

Configuration management database (CMDB) and discovery

Every asset, site and connection in one record: discovered from inside your own network by a connector you install with one download, plus your cloud, containers and virtual machines. When two sources disagree, they are reconciled, and the history is kept.

Replaces or joins: Asset spreadsheets, a separate CMDB, standalone discovery scanners.

Keep it running

Remote monitoring and management (RMM)

Health and alerts at every site; staged update rollouts with maintenance windows and rollback; remote actions only through approved, recorded procedures. If you already run an RMM tool, keep it: SurroundNet listens to its alerts and turns them into tickets on the record.

Replaces or joins: Works with the RMM you already run, rather than replacing it.

Coming next Windows and third-party patch content, and live remote desktop.

Run the service desk and the work

Professional services automation (PSA)

Tickets on a service-level clock with escalation, projects and work breakdown, time and materials logged against work orders, contracts and recurring billing, and charge-back of the work to the customer who asked for it.

Replaces or joins: A separate PSA, ticketing tool, project tool, time sheets and billing spreadsheets.

Change with confidence

IT service management (ITSM) change control

Requests approved against your change policy before work starts; changes carried out as step-by-step procedures with a rollback ready; every change traced from the request to the invoice; and a change assurance pack an MSP can hand its client’s executive.

Replaces or joins: Change spreadsheets and email approvals.

Govern

IT governance

Standard operating procedures, runbooks, disaster-recovery plans and lessons learned — and who looks after what: owners, teams, and the split between you, your MSP, or shared, per pillar.

Replaces or joins: Document stores and wiki pages that drift from reality.

Prove it

Governance, risk and compliance (GRC)

The obligations that apply, worked out from where you operate and your industry; each control’s evidence and sign-off; a risk register; breach reconstruction and the notification clock; certification readiness run as a project.

Replaces or joins: Compliance spreadsheets assembled the week before an audit.

Know what it costs

IT financial management / technology business management (TBM)

Budgets on your chart of accounts, purchase orders matched to receipts and invoices, and what the estate costs to build and run — by pillar, by site and by Domain Service — with budget against spend for each pillar, computed forecasts and actuals by account code, and a business roadmap with a five-year view of whether the estate can meet the need.

Replaces or joins: Budgeting spreadsheets and after-the-fact estimates.

Licences and software

Software asset management (SAM)

Installed software set against what you are entitled to: your licence position, unsupported software, and true-up exposure before the vendor asks.

Replaces or joins: A separate licence tracker.

Network design and addresses

IP address management (IPAM) and network management

Address ranges and assignments, DNS and DHCP, topology, circuits and SD-WAN — on the same record as the devices that use them.

Replaces or joins: IP address spreadsheets and separate network diagrams.

People and certification

Workforce and staff certification

Teams, owner groups and roles; hosted certification programmes where answers are assessed and then approved by a different person; credentials that expire and are tracked.

Replaces or joins: Training records kept apart from the systems people work on.

Partners and fleets

MSP practice and multi-tenant management

A practice set up with your billing details, rates, service levels and escalation; a vertical pack for your industry; a fleet console where each customer is sealed off from the others; your own referral link for new customers; white-label project templates for any new engagement; and a standard for each size of organisation for services that span the whole ecosystem.

Replaces or joins: A per-client copy of every tool.

Delivery across the ecosystem

Who does what, from the business to the services people use

The business drives the need for digital assets; digital services keep them fit on behalf of the Domain Services that use them. Each row below shows what the customer, its MSP and SurroundNet do at every stage.

The businessRoadmap and budget: new sites, more staff, new services.
Digital assetsConnections, capacity and access.
Digital servicesSecurity, operations, updates and maintenance.
Domain ServicesThe services people use: records, phones, scheduling, imaging.
The customer
Sets the roadmap and funds the budget.
States what it needs and approves the build.
Co-manages, and agrees who looks after what.
Owns the services and the people who use them.
The MSP
Aligns the implementation roadmap with the customer.
Proposes and builds: change, project, bill of materials, purchase orders.
Runs security, operations, updates and maintenance under change control.
Proves its work to the client’s executives.
SurroundNet
Records the plan and the budget.
Discovers and records every asset, site and connection.
Monitors, raises tickets, runs approved procedures and keeps the evidence.
Maps each service to the assets beneath it, with cost and health.

How it gets better — one increment at a time

Every increment runs the same four steps across the lanes above. When one closes, the next starts from a higher base.

  1. 1AlignAgree what comes first, who does what, and the training each role needs.
  2. 2ImplementSwitch the increment on and train the people who use it.
  3. 3AssessMeasure it from the records: adoption, exit criteria, maturity.
  4. 4IterateClose it, keep the lessons, and open the next increment.
  1. 1Know what you have
  2. 2Keep it running
  3. 3Change with confidence
  4. 4Prove it
  5. 5Know what it costs
  6. 6Automate

Maturity rises with every turn of the loop — in the order the customer chooses — until SurroundNet is its source of truth.

For the detail, see the MSP, the customer’s IT lead and the executive sponsor.

Your data stays yours

Sealed off by the database itself

Every customer, and every environment within it, is sealed off by the database, not just by the application. Cross-customer access is break-glass only and audited, and a departing customer gets a certified wipe.

Deploy where you need it

Hosted, dedicated, on-premises or air-gapped

Run it as a hosted service, as a dedicated deployment, on your own premises, or fully air-gapped with no internet connection — with discovery, monitoring and reporting still working.

See who SurroundNet is for →  ·  Explore all features →

See SurroundNet run an estate like yours

A working demo on a sample customer: discovered, onboarded, isolated and billed the way you operate.

Request a demo Read the call to MSPs and customers